Frequently Asked Questions
What does Kervona sell?
Kelvora offers consumer products including Portable Air Conditioners and Electric Wheelchairs.
How long does delivery take?
Typical UK delivery is approximately 3–7 business days after dispatch, although larger products and specialist deliveries may require additional time.
How long does order processing take?
Orders are generally processed within 1–3 business days.
Can I track my order?
Yes. Where tracking is available, tracking information will normally be provided after dispatch.
Can I return my product?
Yes. Kelvora offers a 30-day return policy for eligible products in addition to applicable statutory cancellation rights.
What if my product is faulty?
Contact us as soon as possible. We will review the issue and determine the appropriate solution, which may include repair, replacement, refund, or another remedy depending on the circumstances.
What if my Portable Air Conditioner arrives damaged?
Contact us with your order number and photographs of the product and packaging.
What if my Electric Wheelchair arrives damaged?
Contact Kelvora before attempting repairs or modifications. Because Electric Wheelchairs are larger and specialist products, we may arrange appropriate instructions or transportation.
Can I return an Electric Wheelchair?
Potentially yes, subject to the applicable return rights and conditions. Please contact us before arranging transportation.
Can I return a Portable Air Conditioner if I changed my mind?
Eligible change-of-mind returns may be accepted under the applicable statutory cancellation rights or Kelvora's additional 30-day return policy.
How long do refunds take?
Our normal target is 7–10 business days after the return has been assessed and the refund has been approved. Statutory refund deadlines apply where required by law.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is my payment secure?
Payments may be processed through secure third-party payment providers.
Where is Kelvora located?
Kelvora is located at:
14 LLANOVER ROAD
LONDON
SE18 3SU
United Kingdom
How can I contact Kervona?
Email: support@Kervona.shop
Phone: +44 800 455 4355
Do Portable Air Conditioners require special setup?
Some models may require ventilation, exhaust, drainage, or other setup. Customers should always follow the instructions supplied with their specific product.
Do Electric Wheelchairs require charging?
Yes. Electric Wheelchairs generally use rechargeable batteries. Customers should use the supplied or approved charger and follow the manufacturer's charging instructions.
Can I modify my Electric Wheelchair?
Customers should not make unauthorized modifications. Modifications may affect safety, performance, and warranty coverage.
Are your products covered by warranty?
Where applicable, products may be supplied with manufacturer warranty coverage. The exact warranty depends on the product.
Do statutory consumer rights still apply?
Yes. Nothing in Kelvora's policies is intended to remove statutory consumer rights.