Last Updated: October 2, 2026

Kelvora aims to provide reliable products and support customers when a product develops a genuine manufacturing or functional problem.

1. Warranty Coverage

Where a product is supplied with a manufacturer's warranty, the applicable manufacturer's warranty terms will apply.

Warranty coverage may vary depending on the product.

2. What May Be Covered

Depending on the product and warranty terms, coverage may include manufacturing defects or failures occurring during normal intended use.

3. Portable Air Conditioners

Potential warranty issues may include certain failures involving:

  • Electrical components

  • Compressor systems

  • Control systems

  • Fans

  • Cooling functions

  • Other covered internal components

The exact coverage depends on the specific product.

4. Electric Wheelchairs

Potential warranty issues may include covered manufacturing defects involving:

  • Motors

  • Electrical systems

  • Controllers

  • Charging systems

  • Certain structural components

Battery coverage may be subject to separate manufacturer conditions because battery performance can be affected by use, charging habits, storage conditions, age, temperature, and other factors.

5. Exclusions

Warranty coverage may not apply to problems caused by:

  • Accidental damage

  • Misuse

  • Unauthorized modifications

  • Improper maintenance

  • Neglect

  • Water damage where not covered

  • Incorrect charging

  • Use outside product specifications

  • Normal wear and tear

  • Damage caused by unauthorized repairs

These exclusions do not remove statutory consumer rights where those rights apply.

6. Warranty Claims

To make a warranty enquiry, contact:

support@Kelvora.shop

Please provide:

  • Order number

  • Product name

  • Description of the problem

  • Photographs or videos where useful

  • Relevant error codes

  • Proof of purchase where requested

7. Troubleshooting

Before arranging a return, we may ask customers to perform reasonable troubleshooting steps.

This can help determine whether an issue is caused by setup, configuration, power supply, charging, or another easily correctable issue.

8. Statutory Rights

A warranty is additional to statutory consumer rights.

UK law provides consumers with statutory protections relating to goods being as described, satisfactory quality, and fit for purpose.

A warranty does not replace these rights.