Terms of service

Terms of Service

 

Welcome to Kervona. These Terms of Service (“Terms”) govern your use of the Kervona website and your purchase of products from us.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Kervona

Kervona is the business operating this website.

Business name: Kervona
Email: support@Kervona.shop
Phone: +44 800 475 4332
Address: 6 Llanover Road, London, SE18 3SU, United Kingdom

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Use automated systems to access the website in a way that could damage or disrupt our services.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

  • Product colours may appear differently depending on your device or screen.

  • Product images may be for illustrative purposes where stated.

  • Product availability may change without notice.

  • We reserve the right to correct errors or inaccuracies.

Nothing in these Terms affects your statutory rights as a consumer.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract for the purchase of products is formed when we confirm acceptance of your order or dispatch the products, as applicable.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

  • The product is unavailable.

  • There is an obvious pricing or product description error.

  • We reasonably suspect fraudulent or unlawful activity.

  • We are unable to obtain payment.

  • There is an error in the order or delivery information.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

5. Prices and Payment

All prices displayed on our website are stated in the applicable currency.

We reserve the right to change prices at any time. Price changes will not affect orders that we have already accepted, except where an obvious pricing error has occurred.

Payment must be successfully received before an order can be processed unless otherwise agreed.

Payments may be processed through third-party payment providers. We do not normally have access to your complete payment card details.

6. Delivery

We will arrange delivery to the address provided when you place your order.

Estimated delivery times may vary depending on the destination, product availability, courier, and other circumstances.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, customs delays, or other unforeseen events.

If your order does not arrive within the expected delivery period, please contact us at:

support@Kervona.shop

Nothing in this section limits your statutory consumer rights.

7. Returns, Refunds and Cancellations

Returns, refunds, and cancellation rights are described in our Return & Refund Policy.

Where UK consumer law gives you a right to cancel an eligible online purchase, that right will apply regardless of anything stated in these Terms.

Nothing in these Terms limits or excludes your statutory rights.

8. Faulty or Incorrect Products

If a product is faulty, damaged, defective, misdescribed, or otherwise does not conform to the contract, please contact us.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, price reduction, or another remedy under applicable consumer law.

Please contact us as soon as reasonably possible and provide your order details and relevant information about the issue.

9. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, belongs to Kervona or its licensors.

You may access and use the website for personal and lawful purposes.

You must not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.

10. User-Submitted Content

If you submit reviews, comments, photographs, or other content to us or through our website, you must ensure that the content:

  • Is accurate to the best of your knowledge.

  • Does not violate another person's rights.

  • Does not contain unlawful, threatening, abusive, or defamatory material.

  • Does not contain malicious software.

  • Does not infringe intellectual property rights.

By submitting content where the website permits it, you grant us permission to use, reproduce, and display that content for purposes connected with operating and promoting our business, subject to applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, such as payment, delivery, analytics, or advertising providers.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that it will always be uninterrupted, error-free, or available.

We may temporarily suspend or restrict access for maintenance, security, technical issues, updates, or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

14. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, power failure, telecommunications failures, strikes, government actions, pandemics, transportation disruptions, or other events outside our reasonable control.

We will take reasonable steps to minimise the effect of such events and resume our obligations as soon as reasonably possible.

15. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with that policy.

16. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable consumer protection law in your country requires otherwise.

If you are a consumer, you will retain the benefit of any mandatory protections provided by the laws that apply to you.

17. Disputes

If you have a concern or dispute regarding an order or our services, please contact us first so that we can attempt to resolve the matter.

Email: support@Kervona.shop
Phone: +44 800 475 4332

Nothing in these Terms prevents you from exercising any legal rights or remedies available to you.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will be posted on our website with the updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

19. Contact Us

If you have any questions about these Terms, please contact us:

Kervona
Email: support@Kervona.shop
Phone: +44 800 475 4332
Address: 6 Llanover Road, London, SE18 3SU, United Kingdom