Privacy policy

Privacy Policy

Last updated: 26 September 2026

Kervona (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Kervona is the business responsible for the processing of your personal information.

Business name: Kervona
Email: support@Kervona.shop
Phone: +44 800 475 4332
Address: 6 Llanover Road, London, SE18 3SU, United Kingdom

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

We may collect and process the following information:

Information you provide to us

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

Full name
Billing address
Delivery address
Email address
Telephone number
Order and purchase information
Payment and transaction information
Customer service communications
Information you provide when contacting us

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
General website usage information

We may collect this information using cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments
Arrange delivery of products
Provide customer service
Respond to enquiries and complaints
Process returns, refunds, and exchanges
Manage customer accounts
Send order confirmations and delivery updates
Improve our website, products, and services
Detect and prevent fraud or other unlawful activity
Maintain website and payment security
Comply with legal, accounting, and regulatory obligations
Send marketing communications where permitted by law and, where required, with your consent

4. Legal Basis for Processing

Where UK data protection law applies, we process personal information using one or more of the following legal bases:

Contract: where processing is necessary to fulfil an order or provide services you have requested.
Legal obligation: where we need to comply with applicable laws or regulations.
Legitimate interests: where processing is necessary for legitimate business purposes and does not override your rights and interests.
Consent: where you have given us permission to use your information for a particular purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not normally store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security requirements.

6. Sharing Your Information

We may share personal information where necessary with trusted third parties that help us operate our business, including:

Website and ecommerce service providers
Payment processors
Delivery and courier companies
IT and hosting providers
Customer service providers
Analytics and advertising providers
Professional advisers
Government authorities or law-enforcement bodies where legally required

We only share information where there is a legitimate reason to do so and, where appropriate, require service providers to protect your personal information.

We do not sell your personal information.

7. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

Keep our website functioning correctly
Remember shopping cart and account information
Understand how visitors use our website
Improve website performance
Remember preferences
Support advertising and marketing activities where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Marketing Communications

If you have provided consent or where otherwise permitted by law, we may send you information about products, offers, promotions, or other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at:

support@Kervona.shop

Even if you opt out of marketing communications, we may still send essential non-marketing messages relating to your orders, transactions, account, or customer service enquiries.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

The purpose for which it was collected
Whether you have an active customer account
Legal and accounting requirements
Tax requirements
The need to resolve disputes
The need to enforce agreements or protect our legal rights

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

11. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

12. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to request restriction of processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to object to direct marketing

To exercise your rights, contact us at:

support@Kervona.shop

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Complaints

If you have a concern about how we handle your personal information, please contact us first:

Email: support@Kervona.shop

You also have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), if you believe your personal data has been handled unlawfully.